Welcome to the Intelligent India's
Support Center

Welcome to our Support Center   The largest in-stock selection of DVDs, music CDs, educational multi-media, books, magazines and other Indian goods online - more than 100,000 titles and our priority is to search and supply those rare items which you can't find anywhere else.    Flexible Payment Options. Just choose your payment option, and we’ll be more than glad to accept it, the way you want it. You decide how you wish to pay. U.S.A customers can "pay-by-phone" using      by calling Kishan Advani on Phone: 510-795-1164 or by filling  this form. USA and International customers who want to pay through secure online shopping cart  of PayPal can make payments through our highly secure online payment processors https://www.paypal.com with standard credit cards with or without opening PayPal account. Corporate buyers, libraries and university schools are allowed 30 days net terms with their official purchase orders; and for those of you, who feel that offline payments are more suitable, we gladly accept checks, demand drafts, money orders and wire transfers.   We Make It Easy! Tired of searching for the right kind of materials you want? Well, begin with Kishan's Choice pages or send your own wish list. Try our our powerful search capabilities or describe your preferences - we are here to do the hard work for you.    Unparallel customer support. Any query is answered within 24 hours of receiving the query. Or just leave your telephone number and we will return your call at your most convenient time. Fastest way to get our customer service to respond to your concerns is by filling out and submitting the following form.

Frequently Asked Questions How can I check the status of  my orders?  It is our endeavor to ship all small orders (up to $100 in value) within three days. High value orders and items which need to be shipped from our warehouses in India will be processed within 4-7 days. We will notify you by email and send you a password so that you can track the progress of your order on your personal page on our website. Can I track the package? Yes. Orders from U.S. customers are shipped via US Postal Service  3-4 days First Class Mail. A tracking number will be emailed. If you included your phone number on your order we will call you with full shipping details. Small value international orders are shipped via US Post Air Mail. If you agree to bear additional cost ($8 per order) we can ship via Registered or Insured Air Mail. Only high value orders are shipped via track-able US Post Global Express Mail.   What is your return policy? You can return your online purchases to us for a full refund or replacement. The conditions that apply for refunds are: Defected or damaged copies of the books, dvds or CDs must be returned  within 7 days of delivery. DVDs, CDs and software should be unopened. Shipping charges are not refundable Returns will be refunded in the original method of payment.  In case, the product is damaged during transit, then the claim should be lodged with the carrier.

Is it safe to use my credit card? All our credit card payments are processed by https://www.paypal.com - America's #1 online payment processors who use the latest encryption technology to safeguard your personal information. All your ordering information, including your name, address, and credit card number, is encrypted using a secure server. Your credit card and billing information cannot be read because it is transmitted directly to our ordering system.   What are my payment options? Our payment options are very flexible. Customers who want to pay online can make payments through our highly secure online payment processors https://www.paypal.com with standard credit cards; corporate buyers, libraries and university schools are allowed 30 days net terms with their official purchase orders; and for those of you, who feel that offline payments are more suitable, we gladly accept checks, demand drafts, money orders and wire transfers. Canceling or Modifying an Order You can cancel your order within 12 hours of ordering. After this, we would not be able to process your cancellation request because the order information would be dispatched for shipping. In order to cancel your order, you can email us by completing the form below,  or call us at 1=510-795-1164 and mention your Order ID to proceed with cancellation. How do I contact intelindia.com? You can contact us by completing the Information Request Form below or by phone on 510-795-1164. We will be glad to serve you in the best possible way.

 

Customer Service Inquiry/Feedback Form

Please note that the fastest way to get our customer service to respond to your concerns is by filling out and submitting the following form (Faster compared to emails sent to cs@intelindia.com or phone messages left at 1-510-795-1164). If you prefer, you can also chat with us through Windows Live Messenger by adding our User ID - intelligentindia@hotmail.com to your account. We are dedicated to timely service and try to respond to all inquiries within 24 hours. All Intelligent India Enterprises units strive to offer their customers outstanding value for their money by minimizing cost overheads through use of technology, streamlined operation and customer cooperation. 

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