| Q. Who are you guys and what do you do? |
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We're Mahabharat Takeout! and we are an online rental service that specializes in renting Indian Mythological and Bollywood entertainment movies on DVD. |
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| Q. How does this online rental thingy work? |
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Assuming you signed up for a subscription plan (see below), you simply select the items you want to rent from us. When we have an available copy, we will mail the DVD to your doorstep. When you are ready to return the item, simply put it in the pre-paid return envelope that we provide and drop it off at the USPS. It couldn't be easier! In addition, there are no late fees to worry about as long as you are a member. We bill you a set fee every month and you can rent as much as you want. |
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| Q. How many DVD can I check out at once? |
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That depends on your subscription plan. For example, if you signed up for the Plan 3, you can have in your possession three DVD at a time. When you return three dvd back to us, we will send you the next available three DVD in your queue within 24 hours. If you are on Plan #2, you can have two DVD in your possession at a time. When you return two movies back to us, we will send you the next two movies available in your queue. |
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| Q. How long can I keep a DVD? |
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You can keep a DVD for as long as you want. There are no due dates and no late fees at Mahabharat Takeout while you are a member. |
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| Q. How do I know when the dvd I want will be available? |
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The purpose of the  button on the right column is to show which dvd is available immediately.  button on right column shows that all DVD of that title have been rented out to other members. The numbers (1, 2 or 3) showing on this queue button will give you a rough idea about how many people ahead of you are waiting for that particular DVD. From this you can estimate how long you would have to wait for a particular DVD. The more the numbers mean more people ahead of you and thus a potentially longer wait. We say "potentially" because the rental queue is very dynamic and affected by people renting DVD, how long they keep the DVD, members changing their queue order for what they have in their queue and by the number of copies we have of that particular DVD. The good news is that at this point in time all our DVD are readily available!
Our recommendation is to put the DVD you want to watch the most on top of your list because we factor in how long each DVD has been in your queue and what priority you give it. Never leave your queue empty. Make sure to list 5-10 DVD so that if one is rented out another can be sent. Sooner or later you will be able to view all the DVD you select to view. |
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| Q. My DVD has been shipped but I haven't got it yet? I sent the DVD back but you haven't received it yet? What now? |
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The USPS is very reliable with shipping times and rarely lose our DVD, we allow the DVD(s) 10 business days to reach its destination. If the DVD has not reached its destination in that time, you can report delivery problems online through your personal rental queue page. You can also email mt@intelindia.com . In most cases, we mark the DVD as missing and free up your slot so that another DVD can be shipped to you. Since we track lost/damaged DVD on a per customer basis, it is very important that you send back any DVD you receive from us to avoid any charges. |
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| Q. How do I cancel my membership? |
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You can cancel your membership at any time. Simply click on "Account Info" near the top of your personal Rental Queue page after you login. Then click on "Change Subscription". You will see a button labeled "Cancel Subscription". Just click that button and fill out the following form and your account will be cancelled. Please note that if any DVD is not returned within 10 days after your subscription has ended, you will be charged MSRP for any outstanding DVD plus a surcharge. |
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| Q. What are the membership plans? |
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Mahabharat Takeout offer a variety of plans to best suit your needs. Each membership plan is charged on a monthly basis regardless of how many DVD's you rent. The only restriction is that you may only have up to a certain number of DVD's rented out at a single time. Mahabharat Takeout and Bollywood Takeout both offer the following plans:
| Plan |
Description |
Monthly Fee |
3-Month Fee |
Annual Fee |
| Plan 1 |
1 DVD checked out at a time |
$12.95 |
$36 |
$120 |
| Plan 2 |
2 DVD checked out at a time |
$16.95 |
$48 |
$170 |
| Plan 3 |
3 DVD checked out at a time |
$19.95 |
$55 |
$200 |
| Plan 4 |
4 DVD checked out at a time |
$25.95 |
$75 |
$260 |
If you need to checkout more than 4 DVD at a time you are free to buy an additional subscriptions from the above four rental Plans as may satisfy your need. For example to checkout 8 DVD at a time you can buy a total of 2 subscriptions @ $25.95 each. This will come handy for members who like to view multi-volume mythological tv serials.
Important: Please note that depending on the Plan you have subscribed to, we will send all DVD in one mailer. For example, if you are on Plan 3, we will mail 3 available DVD from your queue in one envelope and supply only one pre-paid return envelope. Similarly you will return all three DVD in one envelope.
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| Q. Can I rent a DVD without becoming a monthly subscriber? |
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Yes! Of course!! You can rent available dvd for 7-days period at $4.95 each. This price includes s&h. The icon in the right hand column shows the availability of that DVD. No queuing, no waiting. Just click on this icon. Fill in the title and volume number of that DVD. It will be mailed to your address within 24 hours. You must return it within 7-days after receipt. It is that simple! If the DVD's are not returned latest by 15 Days you will be charged Manufacturer's Suggested Retail Price (MSRP) for any unreturned DVD. |
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| Q. Can I pay subscription fee or ad hoc rental fee by check or money order? |
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We require your credit card authorization only as a safeguard against any eventuality when a rented DVD cannot be returned to us for any reason. You can meet this requirement by sending a small security deposit of $15 per DVD by a personal check or money order. Your deposit will be refunded at your request after you have faithfully returned the last rented DVD. 
No deposit is required from members opting for Annual subscriptions. |
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| Q. What about sales taxes? |
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California residents are charged 8.5% sales tax. If you are not living, in California, you will not be charged sales tax. |
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| Q. I rented a movie, I like it. Can I buy it at Manufacturer's Suggested Retail Price or less? |
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Most of our Mahabharat and Bollywood Take-out DVD are Special Rental Edition. Our contract prohibits us from selling such DVD outright. However, if you decide to buy any title please send your order for it to our videostore@intelindia.com who will be very glad to ship a brand new copy in its original box to you. |
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| Q. Where are Mahabharat/Bollywood Takeout located? |
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Mahabharat/Bollywood Takeout is located in Fremont, Northern California. |
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| Q. What is Mahabharat Takeout’s mailing address? |
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Mahabharat Takeout
1699 Riverwalk Drive
Fremont, CA 94536 |
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| Q. How do I contact the Mahabharat Takeout staff? |
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The best way to contact Mahabharat Takeout, is by filling out the contact form under the support page. You can also email us directly at mt@intelindia.com. For renewal, credit card payment or cancellation you can phone us at (510) 795-1164 between 9:00 AM to 5:00 PM Pacific Time |
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| Q. I forgot my password and can’t log in. What should I do? |
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Click on the “Forgot your login?’ link on the login page. Fill out the form and we will send your login information to your registered email address. If that does not work, please email us at mt@intelindia.com or fill out the form in the support section of our website. |
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| Q. I lost the pre-paid return envelope used for returning the DVD. How can I return the DVD to you? |
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We use real stamps on our return envelopes. Losing pre-paid return envelope is like losing your money. You can buy appropriate stamps and a padded mailer at your cost to return our DVD to us at the following address:
Mahabharat Takeout
1699 Riverwalk Drive
Fremont, CA 94536 |
